Frequently asked questions

•	Can ekoLibri redesign my existing logo?
•	Do you create illustrations?
•	Do you create design for products, titles, or names?
•	Who keeps the rights of the created logo?
•	What files will I get if I order Design only package?
•	Which of the payment methods do you accept?
•	Do you have a guarantee?
•	Can I talk to someone live?

Q. Can ekoLibri redesign my existing logo?

A. Yes. Please provide us with the latest version of your logo, and mention it in your logo request.
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Q. Do you create illustrtions?

A. Yes, but our packages and prices do not include illustration artwork. Please contact us to get our quotes on illustrations.
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Q.Do you create design for products, titles, or names?

A. Yes, we create any type of graphic identity.
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Q. Who keeps the rights of the created logo?

A. All the rights of the Artwork and designs we create for our customers belong to our customers.
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Q. What files will I get if I order Design only package?

A. You will get optimized bitmap files for the WEB: (GIF,JPEG), high-resolution image (TIFF, PDF), scalable vector files for printing (AI) in RGB and CMYK colors.
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Q. Which of the payment methods do you accept?

A. We accept bank transfers, company checks and money orders. All the major credit cards Visa, Master Card, American Express are welcome.
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Q. Do you have a guarantee?

A. 100% Satisfaction Guaranteed! After the first round of logo work if you are not totally satisfied we will refund your money back less a €50 service fee. At ekoLibri we are dedicated in knowing that our customers are totally satisfied!

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Q. Can I talk to someone live?

A. You can contact us any time of the day 7 days a week. Just call +38513773721 leave a message or send fax and your call will be returned on the next business day.